Welcome to Gems App. By booking a table or making a reservation with us, you agree to the following terms and conditions. Please read them carefully before proceeding with your booking.
2. Booking Policy
2.1. Reservation Confirmation: All reservations are subject to availability and are not confirmed until you receive a confirmation email or message from us.
2.2. Booking Time: Reservations can be made for a specific time slot. We request that you arrive on time to ensure timely service.
2.3. Group Bookings: For parties larger than 20, please contact us directly as special terms may apply.
3. Cancellation and No-Show Policy
3.1. Cancellation: If you need to cancel your reservation, please do so at least 5 hours in advance. Cancellations can be made via Call.
3.2. No-Show: If you do not arrive within 30 minutes of your reservation time without prior notice, your reservation will be considered a no-show, and we reserve the right to release your table to other guests.
4. Arrival and Seating
4.1. Arrival Time: Please arrive promptly for your reservation. If you anticipate being late, please inform us as soon as possible.
4.2. Seating Requests: We will do our best to accommodate any special seating requests, but we cannot guarantee specific tables or areas.
5. Dining Time
5.1. Dining Duration: Reservations are typically for a maximum of 5 hours.
6. Special Requests and Dietary Requirements
6.1. Special Requests: If you have any special requests, please let us know at the time of booking. While we will do our best to accommodate them, we cannot guarantee that all requests will be met.
6.2. Dietary Requirements: Please inform us of any dietary restrictions or allergies at the time of booking.
7. Payment
7.1. Pricing: All prices are inclusive of taxes unless otherwise stated. Prices and menu items are subject to change without notice.
7.2. Deposits: For certain reservations (e.g., large groups, special events), a deposit may be required. You will be informed of this at the time of booking.
8. Privacy and Data Protection
8.1. Data Use: By making a reservation, you agree that we may use your personal data to manage your booking and provide our services.
9. Changes to Terms and Conditions
9.1. Amendments: We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.
10. Contact Us
10.1. Contact Information: If you have any questions or concerns about these terms and conditions, please contact us at https://gemsmobileapp.com/#info